TERMS AND CONDITIONS OF SERVICE

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These Terms and Conditions apply to all who visit or use our website. By accessing the website and/or making a payment of an invoice you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions please do not use or make a payment via this website.

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These Terms & Conditions apply to all users of our website and constitute a binding agreement between a The Manse Retreat and the user. Please read through the Terms & Conditions carefully as they contain important information. You may wish to print a copy for reference. We reserve the right to change or update the Terms & Conditions from time to time. These Terms and Conditions apply between The Manse Retreat and the user. You cannot assign or transfer any of your rights under these Terms and Conditions and no other person is entitled to benefit under these Terms and Conditions.

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Invalidity 

 

If any of these Terms & Conditions are found to be invalid, this should not invalidate the remaining conditions which shall remain enforceable. No waiver by us of any condition shall be deemed to be a waiver of any other Term & Condition. These Terms & Conditions do not affect your statutory rights.

 

Scope

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​The Manse Retreat website is designed for use within the UK, Northern Ireland and the Republic of Ireland. If you access and use the services on our website from outside these areas, you do so at your own risk.

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Prices

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All prices are quoted in Sterling. All prices are subject to alteration; however any change in price will be notified to you prior to your retreat.

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Payment methods

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The Manse Retreat are able to accept payment by credit and debit cards, or online banking. All credit and debit card transactions are subject to validation checks and authorisation. We cannot be held liable in any way if the card issuing company refuses or does not authorise payment to us. The Manse do not accept cash payments under any circumstances.

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We require payment to terms. Payment must be made on time, and in full, useless agreed with us in the first instance to pay by instalment's.

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Cancellation Policy

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Our policy reflects the work involved before you attend The Manse Retreat. One month before your arrival date, full refund is offered. Two weeks before your arrival, 50% is refunded.  One week before your arrival 25% is refunded. 48hrs before your arrival, no refund is offered.  

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All the above scenarios, provide the opportunity to reschedule with no additional fees. We can agree to change you dates, if we have availability. This must be agreed with us in the first instance.

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​​Privacy policy

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What information do we collect?

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We may collect, store and use the following kinds of personal information:

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• information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.

• information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

• information that you provide to us for the purpose of registering with us.

• any other information that you choose to send to us

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Using your Personal Information

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Personal information submitted to us via this website or to a member of our sales team via the telephone will be used for the purposes specified in this privacy policy or in relevant parts of the website.

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We may use your personal information to:

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• administer the website

• improve your browsing experience by personalising the website

• enable your use of the services available on the website

• send statements and invoices to you, and collect payments from you

• send you general internal commercial email communications. Upon signing up to our window cleaning service, you consent to opt in to our commercial (in house) email communications regarding other services that we offer. If you wish to opt out please notify the office immediately via the email link below or unsubscribe via the link within the email communication.

• send you email notifications which you have specifically requested

• provide third parties with statistical information about our users – but this information will not be used to identify any individual user

• deal with enquiries and complaints made by or about you relating to the website

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We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

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Disclosures

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We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

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• to the extent that we are required to do so by law

• in connection with any legal proceedings or prospective legal proceedings

• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

• to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling

• Except as provided in this privacy policy, we will not provide your information to third parties.

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Security of your personal information

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We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will conduct an Annual Data Movement Audit to ensure that best practice is maintained and that our processes fall into line with GDPR guidelines.  We will store all the personal information you provide to us on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. Should a data breach occur we will notify you in line with GDPR guidelines within 5 working days. 

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Policy amendments

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We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

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Your rights

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You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

• the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

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We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

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Third party websites

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The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

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Updating information

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Please let us know if the personal information which we hold about you needs to be corrected or updated.

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Contact

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If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email at: contact@themanseretreat.com