TERMS AND CONDITIONS—PRIVACY POLICY

These Terms and Conditions apply to all who visit or use our website. By accessing the website and/or making a payment of an invoice, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use or make a payment via this website.

These Terms & Conditions apply to all users of our website and constitute a binding agreement between The Manse Retreat and the user. Please read through the Terms & Conditions carefully as they contain important information. You may wish to print a copy for reference. We reserve the right to change or update the Terms & Conditions from time to time. These Terms and Conditions apply between The Manse Retreat and the user. You cannot assign or transfer any of your rights under these Terms and Conditions, and no other person is entitled to benefit under these Terms and Conditions.

Invalidity

If any of these Terms & Conditions are found to be invalid, this should not invalidate the remaining conditions, which shall remain enforceable. No waiver by us of any condition shall be deemed to be a waiver of any other term & condition. These Terms & Conditions do not affect your statutory rights.

Scope

The Manse Retreat website is designed for use within the UK, Northern Ireland, and the Republic of Ireland. If you access and use the services on our website from outside these areas, you do so at your own risk.

Prices

All prices are quoted in Sterling. All prices are subject to alteration; however, any change in price will be notified to you prior to your retreat.

Payment methods

The Manse Retreat is able to accept payment by credit and debit cards or online banking. All credit and debit card transactions are subject to validation checks and authorisation. We cannot be held liable in any way if the card-issuing company refuses or does not authorise payment to us. The Manse does not accept cash payments under any circumstances.

We require payment to terms. Payment must be made on time and in full, unless agreed with us in the first instance to pay by installments.

Cancellation Policy

Our policy reflects the work involved before you attend The Manse Retreat. One month before your arrival date, a full refund is offered. Two weeks before your arrival, 50% is refunded. One week before your arrival, 25% is refunded. 48 hours before your arrival, no refund is offered.

Our 1-1 sessions have limited availability. Full refund with one week's notice. No refund is offered if the cancelled appointment is less than 24 hours. This is due to it being impossible to allocate someone else that time slot. However, if you wish to change the date, we are happy to accommodate within a one-month period.

All the above scenarios provide the opportunity to reschedule with no additional fees. We can agree to change your dates if we have availability. This must be agreed with us in the first instance.

Privacy policy

We are registered with ICO In the UK. Which is a legal requirement for the services that we offer.

What information do we collect?

We may collect, store, and use the following kinds of personal information:

information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation).
information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
information that you provide to us for the purpose of registering with us.
any other information that you choose to send to us

Using your Personal Information

Personal information submitted to us via this website or to a member of our sales team via the telephone will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

administer the website
improve your browsing experience by personalising the website
enable your use of the services available on the website
send statements and invoices to you, and collect payments from you
send you general internal commercial email communications. Upon signing up for our service, you consent to opt in to our commercial (in-house) email communications regarding other services that we offer. If you wish to opt out, please notify the office immediately via the email link below or unsubscribe via the link within the email communication.
send you email notifications which you have specifically requested
provide third parties with statistical information about our users—but this information will not be used to identify any individual user
deal with enquiries and complaints made by or about you relating to the website

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

to the extent that we are required to do so by law
in connection with any legal proceedings or prospective legal proceedings
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling
Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. We will conduct an annual data movement audit to ensure that best practices are maintained and that our processes fall into line with GDPR guidelines. We will store all the personal information you provide to us on our secure (password- and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. Should a data breach occur, we will notify you in line with GDPR guidelines within 5 working days.

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third-party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email at: contact@themanseretreat.com